At Colleen Ads, we are committed to delivering your table lamps quickly, safely, and efficiently. We aim to provide a seamless shipping experience from the moment you place your order to the time it arrives at your doorstep. Please review our shipping and delivery policy below for complete details.

Order Processing Time
All orders are processed within 1 to 3 business days, excluding weekends and public holidays. Once your order is processed and shipped, you will receive a confirmation email with tracking information.

Shipping Methods and Carriers
We use trusted shipping partners to ensure the safe and timely delivery of your order. Depending on your location, your package may be delivered through USPS, UPS, FedEx, or another reliable courier service.

Estimated Delivery Time
Standard shipping typically takes 5 to 10 business days within the United States. Delivery times may vary based on your location, weather conditions, and courier service efficiency.

Shipping Charges
Shipping charges are calculated at checkout based on the weight and destination of your order. From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

International Shipping
At this time, we only ship within the United States. We do not offer international shipping or delivery to U.S. territories, P.O. boxes, or APO/FPO addresses.

Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number and link to monitor the status of your delivery. If you do not receive this email, please contact us at support@colleenads.site.

Delays and Exceptions
While we strive to deliver all orders on time, unforeseen circumstances such as weather disruptions, natural disasters, or courier delays may impact delivery schedules. We appreciate your patience in such situations.

Incorrect Shipping Information
Please ensure that your shipping address is accurate at the time of checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. If you need to update your shipping information, contact us immediately after placing your order.

Lost or Stolen Packages
If your tracking information shows that your package has been delivered but you have not received it, please contact the carrier directly. If the issue remains unresolved, contact us and we will do our best to assist you in filing a claim or locating your order.

Contact Us
If you have any questions or concerns regarding shipping or delivery, feel free to reach out to our support team:

Address: 7205 Highland Dr, Lakewood, CO 80214, USA
Phone: +1 719 483 9294
Email: support@colleenads.site